Cosmo Online Casino in Australia – Terms and Conditions

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Содержимое

• Account Registration and Verification

• Gameplay and Wagering Requirements

• Wagering Requirements

• Payout and Withdrawal Terms

• Dispute Resolution and Governing Law

• Dispute Resolution Process

• Governing Law

Cosmo Casino, a leading online gaming platform, is committed to providing a safe and enjoyable gaming experience for its Australian players. As part of this commitment, we have established a set of terms and conditions that govern the use of our online casino services in Australia. These terms and conditions are designed to ensure that all players have a clear understanding of their rights and responsibilities when using our services.

By accessing and using our online casino services, you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, you must not access or use our online casino services.

1. Eligibility

To use our online casino services, you must be at least 18 years old and a resident of Australia. You must also agree to abide by these terms and conditions and any other rules and regulations that apply to our online casino services.

2. Account Registration

To access our online casino services, you must register for an account by providing the required information, including your name, email address, and password. You must also agree to our terms and conditions and any other rules and regulations that apply to our online casino services.

3. Account Security

You are responsible for maintaining the security and confidentiality of your account information, including your username and password. You must not share your account information with anyone or allow anyone to access your account without your permission.

4. Wagering Requirements

Some of our online casino games may have wagering requirements that must be met before you can withdraw any winnings. These requirements are clearly stated in the game’s rules and are subject to change at any time.

5. Withdrawal Policy

We reserve the right to refuse any withdrawal request, in whole or in part, at our discretion. You must also comply with our withdrawal policy, which includes providing proof of identity and address.

6. Dispute Resolution

If you have a dispute with us, you must contact our customer support team to resolve the issue. If the issue cannot be resolved, you may be required to contact a third-party dispute resolution service.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising out of or related to these terms and conditions will be resolved through the Australian courts.

8. Entire Agreement

These terms and conditions constitute the entire agreement between you and us and supersede all prior or contemporaneous agreements, representations, warranties, and communications.

9. Amendments

We reserve the right to amend these terms and conditions at any time without notice. Your continued use of our online casino services after any changes to these terms and conditions will be deemed acceptance of the changes.

10. Termination

We reserve the right to terminate your account at any time, with or without cause, and with or without notice. You must also comply with our termination policy, which includes returning any outstanding winnings and bonuses.

We hope that you enjoy your gaming experience at Cosmo Online Casino in Australia. If you have any questions or concerns, please do not hesitate to contact our customer support team.

Account Registration and Verification

Cosmo Online Casino in Australia requires all players to register and verify their accounts before making a deposit or playing any of our games. This is a one-time process that helps us ensure the security and integrity of our platform.

To register, simply click on the “Sign Up” button on our homepage and fill out the registration form with your personal details. You will need to provide your name, email address, phone number, and a unique password. Please ensure that you enter all the required information accurately and completely.

• Username: Choose a unique username that will be used to log in to your account.
• Password: Create a strong and unique password that will be used to secure your account.
• Email Address: Enter a valid email address that will be used to send you important updates and notifications.
• Phone Number: Enter a valid phone number that will be used to contact you in case of any issues.

Once you have completed the registration form, you will need to verify your account. This is a mandatory step to ensure that your account is secure and to prevent any unauthorized access.

Once your account is verified, you will be able to log in and start playing our games. Remember to always keep your login credentials secure and do not share them with anyone.

If you encounter any issues during the registration or verification process, please contact our support team at [support@cosmoau.com](mailto:support@cosmoau.com) for assistance.

We are committed to providing a safe and secure gaming environment for all our players. By registering and verifying your account, you are helping us to achieve this goal.

Gameplay and Wagering Requirements

Cosmo Online Casino in Australia is committed to providing a fair and enjoyable gaming experience for all players. To ensure this, we have established certain rules and guidelines that govern gameplay and wagering requirements.

Gameplay Requirements:

1. All games at Cosmo Online Casino are played with real money, and all winnings are credited to the player’s account in Australian dollars (AUD). The minimum deposit required to play is AUD 10.

2. The maximum bet allowed per spin or round is AUD 5. This limit applies to all games, including slots, table games, and live dealer games.

3. The maximum payout per spin or round is AUD 50,000. This limit applies to all games, including slots, table games, and live dealer games.

Wagering Requirements

Wagering requirements are the number of times a player must wager their deposit and bonus before they can withdraw their winnings. At Cosmo Online Casino, the wagering requirement is 40x the deposit and bonus amount.

For example, if a player deposits AUD 100 and receives a 100% bonus of AUD 100, the total amount available for wagering would be AUD 200. To meet the wagering requirement, the player would need to wager AUD 8,000 (40x AUD 200) before they can withdraw their winnings.

Not all games contribute equally to the wagering requirement. The following games contribute 100% to the wagering requirement:

– All slots

– All table games (except for blackjack, which contributes 20% to the wagering requirement)

– All live cosmo casino online dealer games

The following games do not contribute to the wagering requirement:

– All progressive jackpot games

– All games with a progressive jackpot

Players are advised to review the game contribution table before playing to ensure they understand how their chosen game will affect their wagering requirement.

Cosmo Online Casino reserves the right to change or modify the wagering requirement at any time. It is the player’s responsibility to check the wagering requirement before playing.

Payout and Withdrawal Terms

Cosmo Online Casino in Australia is committed to providing a seamless and efficient payout and withdrawal process for our valued players. Below are the terms and conditions that govern the payout and withdrawal of winnings at Cosmo Online Casino.

1. Payout and Withdrawal Methods:

Cosmo Online Casino offers a range of payout and withdrawal methods, including bank transfer, credit/debit card, and e-wallet. The available methods may vary depending on the player’s location and the player’s account status.

2. Payout and Withdrawal Limits:

The minimum payout and withdrawal limit at Cosmo Online Casino is AUD 10. The maximum payout and withdrawal limit is AUD 50,000. These limits may be adjusted from time to time, and players will be notified of any changes.

3. Payout and Withdrawal Processing Time:

Payout and withdrawal requests are processed within 24-48 hours of receipt. However, please note that the processing time may vary depending on the payment method chosen and the player’s account status.

4. Payout and Withdrawal Fees:

Cosmo Online Casino does not charge any fees for payouts and withdrawals. However, players may be charged a small fee by their payment provider or bank.

5. Payout and Withdrawal Reversals:

In the event that a payout or withdrawal is reversed, the player’s account will be credited with the reversed amount. The player’s account balance will be adjusted accordingly.

6. Payout and Withdrawal Disputes:

If a player experiences any issues with a payout or withdrawal, they should contact our customer support team immediately. We will investigate the matter and take necessary steps to resolve the issue.

7. Payout and Withdrawal Terms and Conditions:

The payout and withdrawal terms and conditions are subject to change. It is the player’s responsibility to review and comply with these terms and conditions.

By playing at Cosmo Online Casino, the player agrees to be bound by these payout and withdrawal terms and conditions. If a player breaches these terms and conditions, we reserve the right to suspend or terminate their account.

Dispute Resolution and Governing Law

Cosmo Online Casino in Australia is committed to providing a fair and transparent gaming experience for all its players. In the event of a dispute, we have established a clear process for resolving any issues that may arise.

If a player has a complaint or dispute, they should contact our customer support team as soon as possible. Our team will investigate the matter and respond to the player within a reasonable timeframe. If the issue cannot be resolved through our customer support team, we will escalate the matter to our dispute resolution process.

Our dispute resolution process is designed to be fair, transparent, and efficient. We will provide the player with a clear explanation of the steps we will take to resolve the dispute, and we will keep the player informed throughout the process. If necessary, we will also provide the player with an opportunity to provide additional information or evidence to support their claim.

Dispute Resolution Process

The dispute resolution process will typically involve the following steps:

1. Initial Investigation: Our customer support team will conduct an initial investigation into the matter, gathering relevant information and evidence.

2. Escalation: If the issue cannot be resolved through our customer support team, it will be escalated to our dispute resolution team.

3. Review and Analysis: Our dispute resolution team will review and analyze the evidence and information gathered during the initial investigation.

4. Decision: Based on the review and analysis, our dispute resolution team will make a decision regarding the dispute.

5. Notification: The player will be notified of the decision and the reasons for it.

6. Appeal: If the player is not satisfied with the decision, they may appeal the decision to our governing law.

Governing Law

Cosmo Online Casino in Australia is governed by the laws of Australia. Any disputes or claims arising out of or related to the use of our services will be resolved in accordance with these laws.

We will comply with all applicable laws and regulations in Australia, including the Interactive Gambling Act 2001 (Cth) and the Australian Consumer Law.

In the event of a dispute, the parties agree to submit to the jurisdiction of the courts of Australia and to the laws of Australia.

We are committed to providing a fair and transparent gaming experience for all our players. If you have any questions or concerns about our dispute resolution process or governing law, please do not hesitate to contact us.